Booking Terms and Conditions
PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
The following conditions should be read carefully as they will bind you. All travel arrangements made on your behalf by Yourholidaytour.
No contract will come into existence between us until we accept your booking and we receive your payment (subject to change) in the case of telephone reservations when a credit card has been debited for the deposit to secure the reservations or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds. Please note deposits are non-refundable and non-transferable.
All services offered are subject to availability.
Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
BOOKING YOUR TRAVEL ARRANGEMENTS
Bookings made by phone
If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate.
If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply.
Bookings made online
If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their authorisation, to use their credit or debit card).
When we receive and accept your booking we will send you a confirmation-mail and invoice and debit payment from you.
CANCELLATION BY THE CLIENT
If you or anyone on your tour booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.
A cancellation invoice will be sent to you within 7 days. If you do not receive this please contact us immediately in order to prevent an increase in charges. Certain travel arrangements cannot be changed or cancelled without incurring a 100% cancellation charge. If this is the case, we will tell you before you cancel. We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees.
Please see below cancelation policy:
- Prior to 90 Days Full refund ( Apart from credit card charge)
- Between 90 Days - 60 Days ( 80% refund)
- Between 60 - 30 Days ( 50% refund)
- Between 30 - 15 Days ( 25% refund)
- Less than 15 Days ( Non- refundable)
If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members.
You must pay the balance by the due date shown on the confirmation invoice. Please note for some bookings full payment may be required IMMEDIATELY i.e. before you receive our confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due and failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. All credit/charge card payments are subject to a surcharge. Debit and Credit Cards: Visa and MasterCard with a 3.0 % surcharge; American Express incurs a 3.5 % surcharge.
If the card is in a name other than the traveller we will require written or faxed authorization from the cardholder, including a photocopy of both sides of the card itself, before any tickets and invoices can be released.
For Bank Transfers, Your invoice confirmation will be sent once we verify that we received the funds.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
Please note that it is your sole responsibility to ensure that you have the required documentation to travel including medical certificates and Visas. We accept no liability nor offer any compensation, whatsoever for any delays or cancellations due to you having incorrect travelling documentation.
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports
AIRLINE TICKET REFUNDS
Air tickets returned to us for a refund are subject to an administration charge of $100 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.
If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of $100 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.
BOOKING CONDITIONS FOR HOLIDAY PACKAGES
Bookings are made with YourholidayTour ,Shop No 3,Dharemepth, Nagpur, MH 440022 India, are subject to these booking conditions. Please read them carefully before you book. You agree that the person who accepts the booking does so on behalf of all the persons included on the booking - (the Client). No person may alter these conditions on the Company's behalf.
Acceptance of Booking
We reserve the right to increase or decrease brochure prices and to change any information in our brochures or on our website before a booking is made. On acceptance of the deposit and the satisfactorily completed booking, the Company will issue a confirmation invoice and at this stage contract comes into existence. Payment of the balance due must be made 2 weeks prior to departure or on arrival. If the balance is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit.
Your Holiday Price
The price of your holiday is based on known costs of and exchange rates at the time of booking. Currency rates are subject to change, are not guaranteed to be accurate, and are not determined by Yourholidaytour.Com
Changes Made By Us
It is unlikely that we will have to make any changes to your travel arrangements but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you as soon as we are able to do so. If we make a major change we will also endeavor to advise you as soon as reasonably possible.
Hotels described as First Class or Luxury is deemed so by us and not necessarily by any official grading. The assessment is based on our knowledge of the establishment, our general opinion and the standard of what is available locally. The term used i.e. deluxe, luxury suites etc are the same as those by the hotel in question. The Company does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavour to provide accommodation of equal standard.
Cancellation By Us
We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you: - alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund.
It is strongly recommended that you have adequate travel insurance for your holiday. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects.
Complaints and Dispute
In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier and our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing, within 7 days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.